Terms and conditions

Terms and Conditions
These General Terms and Conditions apply to all orders at Textiellab-040.
Making an order implies that you agree to these terms and conditions.

The stated prices of the products offered are in euros, including 9% or 21% VAT and excluding shipping costs. Foreign buyers, even with a VAT number, agree to these prices.
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The amounts owed by the consumer must be paid within 24 hours of ordering. If not, the order will be cancelled. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect the electronic transfer of data and shall ensure a secure web environment. Payment can be made by IDEAL or PayPal, by bank, pin, or cash. When paying, the date of payment is the date of the credit to the bank account of Textiellab-040. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The delivery period starts as soon as payment is credited to Textiellab-040's account. Shipping takes place within 5 working days, except for trade fair days and workshop days. Exceeding the delivery period does not entitle you to compensation or the right to cancel your order or dissolve the agreement.
Place of delivery is the address entered by the consumer when ordering or the parcel point chosen by the deliverer when the consumer is not at home.
Textiellab-040 is not liable for theft and/or damage during shipment.
In the unlikely event that you have ordered an article that turns out to be sold out, an alternative product will be proposed to you or the money for the article in question will be refunded to your account as soon as possible. These payments take place once a month after the accounts have been processed.

The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the trader uses images, these are a true representation of the products on offer.
All offers, prices, and images are subject to typing errors and/or colour deviations. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
The entrepreneur guarantees that the products comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the existing statutory provisions and/or government regulations on the date the agreement was concluded.

Unfortunately, we cannot take back books. Other articles can be exchanged within 14 days in their original condition. If packaging is damaged or has been open, the item cannot be exchanged. The costs of returns are borne by the buyer. All returns must be notified in advance by e-mail to Textiellab-040.

What if you want to waive the total purchase?
If you want to abandon the total purchase, let us know in writing within the statutory 14-day cooling-off period. The trader may ask the consumer about the reason for withdrawal, but may not oblige the consumer to give his reason(s). If you waive the total purchase, we will refund the total costs for this, excluding the shipping costs. This only applies to items that are not custom-made for you and other items as mentioned above. The cooling-off period starts on the day the consumer received the article. As soon as possible but within 14 days, the consumer returns the product. Consumers should fill in the European withdrawal form below and e-mail it to Textiellab-040.

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.

Procedure Disputes
Complaints about the execution of the agreement must be submitted to Textiellab-040 fully and clearly described within a reasonable time after the consumer has discovered the defects. Complaints submitted shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall reply within the 14-day period and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be solved by mutual agreement within a reasonable period or within 3 months after submission of the complaint, a dispute arises which is subject to the dispute settlement procedure.

Annex: Model withdrawal form

To: Textiellab-040, Genneperweg 44, 5654AH Eindhoven, [email protected]

I hereby inform you, that I revoke our agreement regarding the sale of the following products ..........:

Ordered on*/received on* [date received with products].

[Name of consumer(s)]*

[Address of consumer(s)]*

[Telephone number of consumer(s)]*

[Mail address of consumer(s)]*

[Signature of consumer(s)]*

[Place and date]*

* Delete what does not apply or fill in what is applicable.